23bdbaji Privacy Policy — Our Commitment to Protecting Your Data

1. Introduction

23bdbaji ("we", "the platform") operates an online betting and gaming service for users in Bangladesh. This privacy policy explains what information is collected about you when you use the 23bdbaji website and app, how that information is used, and how it is kept secure.

By using any 23bdbaji service, you confirm that you have read and agreed to this Privacy Policy. We may update this policy from time to time — any changes will be reflected in the date shown at the top of the page, and you will be notified of significant updates.

2. What Information We Collect

23bdbaji collects two types of data — what you provide directly, and what is collected automatically.

Information You Provide Directly:

• At registration: name, mobile number, date of birth, and email address.
• During identity verification: national ID number or passport details.
• At the time of payment: mobile banking numbers (bKash, Nagad, Rocket). Card numbers or bank account details are not stored directly on 23bdbaji's servers.
• When contacting Support: your messages and any attached files.

Automatically Collected Data:

• Device information: device type, operating system, and browser version.
• Log data: IP address, login times, and activity carried out on the platform.
• Cookies & tracking technologies: used to maintain sessions and enhance your experience.
• Betting & Games activity: bet history, gameplay data, and transaction records.

3. How Your Data Is Used

23bdbaji uses your data for the following purposes:

• Service Delivery: Account creation, login, betting, games management, and payment processing.
• Identity Verification: As part of the KYC process to verify age and prevent money laundering.
• Security: To detect fraud, multiple accounts, and suspicious activity.
• Customer Support: To respond to your questions or complaints and to resolve any issues.
• Service Improvement: Anonymous usage statistics are analyzed to improve the platform experience.
• Promotional Communications: With your consent, we'll keep you informed about bonuses, offers, and updates — this stops immediately if you withdraw your consent.
• Legal Obligations: Providing data in response to lawful requests from authorities.

4. Who Your Data May Be Shared With

23bdbaji does not sell your data. However, data may be shared in certain specific situations to deliver our services:

• Payment Providers: Necessary information is shared with bKash, Nagad, or Rocket to process transactions. Each of these providers has its own privacy policy.
• Technology Service Providers: Trusted partners providing server hosting, cloud storage, or analytics services may access limited data — strictly under confidentiality agreements.
• Game Provider: Minimum necessary data may be shared with licensed game providers to operate Live Casino or specific games.
• Legal Authorities: We are legally required to disclose data in response to a court order or a valid request from a regulatory authority.
• Corporate Changes: If there are changes to 23bdbaji's business structure (such as a merger), users will be informed in advance.

Your data is not shared with any third parties outside of those listed above.

5. Cookies & Tracking Technologies

The 23bdbaji website and app use several types of cookies. Each one is described below:

You can delete or disable cookies at any time through your browser settings. However, disabling essential cookies will prevent login and core site functions from working.

6. Your Rights Over Your Data

23bdbaji believes you should have full control over your data. You have the following rights:

To exercise these rights support@23bdbaji.netto send us an email.

7. Data Security Measures

23bdbaji uses multiple layers of security to keep your data safe:

• Encryption: All communications are encrypted with TLS 1.3. Sensitive data stored in the database is encrypted with AES-256.
• Access Control: 23bdbaji staff can only access the data necessary for their specific role — not everyone has access to all information.
• Regular Audits: Third-party security experts regularly audit our systems to identify any vulnerabilities.
• Incident Response: In the event of a data breach, affected users will be notified within 72 hours.
• Staff Training: All 23bdbaji staff receive regular training on privacy and data protection.

8. Mobile App & Special Privacy

Additional terms apply when using the 23bdbaji Android APK or iOS PWA:

• Push Notifications: Your consent is required before we send you notifications. If you opt in, you will receive bet results, offers, and updates. You can turn this off at any time in your device settings.
• Biometric Data: Fingerprint or Face ID data is never sent to 23bdbaji's servers — it is processed entirely on your own device.
• Location: 23bdbaji does not track your location. However, your approximate location may be inferred from your IP address — this is used solely for security purposes.
• Camera & Microphone: Camera permission may be requested for identity verification. Microphone permission is never requested.

9. International Data Transfers

While 23bdbaji is primarily a Bangladesh-based service, international servers may be used for certain technical operations. In such cases:

• Data transfers take place exclusively through encrypted channels.
• International service providers are bound by international-standard privacy agreements.
• The volume of data transferred is kept to a minimum.

10. Privacy of Minors

23bdbaji strictly enforces an 18+ policy. No one under the age of 18 is permitted to use this service.

We do not knowingly collect information from anyone under the age of 18. If we become aware that a minor's data has been collected inadvertently, it will be deleted immediately and the associated account will be closed.

11. Contact & Complaints

For any questions, concerns, or requests regarding our Privacy Policy, please contact us directly:

• Email: support@23bdbaji.net (include "Privacy" in the subject line)
• Live Chat: Available 24/7 on site or in-app
• Response Time: Usually within 48 hours

Your complaint will be investigated and appropriate action will be taken. If you are not satisfied with our decision, you have the right to escalate the matter to the relevant regulatory authority.